Job Opportunity – Pilot Shop

Job Description – Customer Service /Sales Representative Part-Time

Title
Customer Service Representative

Reports To
Richard Hubley Manager Humphrey’s Pilot Shop

Summary

The Customer Service/Sales Representative (CSR) is responsible for serving customers in person and via the telephone. The CSR is accountable for dealing with customer complaints, inquiries and processing transactions. CSR follows all bank procedures and policies when providing customer service. CSR participates in all assigned training, setting and meeting personal goals. CSR understands his/her role as brand ambassador and provides positive brand experiences to all customers.

Core Competencies

• Customer Focus
• Communication
• Energy & Stress
• Team Work
• Quality Orientation
• Problem Solving
• Accountability and Dependability
• Operating Equipment
• Ethics and Integrity

Job Duties

• Assist customers with Flight Training related Purchases
• Perform general Cleaning Duties
• Sell various food and related products in the store
• Sell Alcohol Products Must have or acquire SMART SERVE (Training Provided)
• Keep up to date on new products related to flight training
• Handle cash (Open and closing of store) Generate reports
• Answer phone
• Complete web based orders
• Research and resolve customer problems

Requirements

• High school diploma or GED required
• Strong customer service skills
• Flight experience preferred
• Able to effectively communicate both verbally and in writing
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel and e-mail
• Professional appearance and manners
• Strong work ethic and positive team attitude

Working Conditions

• Lifting or moving up to30 lbs may be required

Job Posting – Customer Service/Sales Representative

Humphrey’s Pilot Shop requires a new Customer Service Representative (CSR), responsible for serving customers in person and the telephone. The CSR will be accountable for dealing with customer sales, inquiries and processing  sales transactions. CSR shall follow all procedures and policies when providing customer service. CSR will also participate in any assigned training, setting and meeting personal and sales goals. As a Humphrey’s Pilot Shop CSR, Your role will exemplify our brand image as an ambassador, and will provide positive brand experiences to all customers.

Qualified applicants should contact at [email protected] or Richard Hubley  Phone: 905-838-1400 EXT 214