Job Opportunity – Pilot Shop

Job Description – Customer Service/ Sales Representative: Part-Time

Positions Filled at this time

Title: Customer Service Representative for Part-Time
Reports to: Richard Hubley – Manager of Humphrey’s Pilot Shop
Email Resume to: [email protected]

Accessibility Statement

The Brampton Flying Club is committed to fostering an inclusive and accessible environment. Accommodations are available upon request for candidates participating in all stages of the hiring process for the Customer Service position. If you require an accommodation, please inform us when contacted. We will work with you to ensure your accessibility needs are met in a respectful and timely manner.

Summary:

The Customer Service/Sales Representative (CSR) is responsible for serving customers in person and via the telephone. The CSR Is accountable for dealing with customer complaints, inquiries and processing transactions. CSR follows all procedures and policies when providing customer service. CSR participates in all assigned training, setting and meeting personal goals. CSR understands their role as brand ambassador and provides positive brand experiences to all customers. Must be available 3 days a week or more for morning or afternoon shifts. (A background in aviation is required) Must be a minimum of 12 month contract.

Core Competencies:

• Customer Focus
• Communication
• Energy & Stress
• Teamwork
• Quality Orientation
• Problem Solving
• Accountability and dependability
• Operating Equipment
• Ethics and integrity

Job Duties

• Assist customers with flight training related purchases
• Perform general cleaning duties
• Sell various food and related products in the store
• Keep up to date on the new products related to flight training
• Handle cash (open and closing of store) Generate reports
• Answer Phone
• Complete web-based orders
• Intro and sightseeing flight booking
• Research and resolve customer problems

Requirements

• High school diploma or GED required
• Strong communication skills
• Strong customer service skills
• Flight Experience
• Able to effectively communicate bother verbally and in writing
• Attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally
• Computer literate, including effective working skills of MS Word, Excel and e-mail
• Professional appearance and manners
• Strong work ethic and positive team attitude

Working Conditions

• Lifting or moving up to 30lbs may be required

Contact: Richard Hubley – Pilot Shop Manager
[email protected]