BFC Accessibility Plan
General:
The Brampton Flying Club is committed to creating an inclusive environment that ensures equal access and opportunity for all individuals, including those with disabilities. We strive to identify, remove, and prevent barriers to accessibility in our services, facilities, communications, and employment practices. This Accessibility Plan outlines our ongoing efforts to meet or exceed applicable accessibility standards and promote full participation for everyone.
Contact for Accessibility Inquiries:
Name: Nanci Soldo – Airport Administrator
Email: [email protected]
Phone: (905) 838-1400 ext. 333
Mailing Address: 13691 McLaughlin Road, Caledon, ON L7C 3L7
Alternate Formats: Available upon request in formats such as large print, braille, or accessible digital versions.
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Employment:
The Brampton Flying Club is an equal opportunity employer committed to fostering an inclusive and accessible workplace. We welcome and encourage applications from individuals of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please contact our Airport Administrator, Nanci at [email protected] or 905-838-1400 ext. 333 so that we can work with you to meet your needs.
The Brampton Flying Club has communicated with all staff to identify any existing barriers they may have encountered, but no feedback has been received to date.
The following are accessibility barriers that the Brampton Flying Club (BFC) has addressed or is actively working to address for Employment:
- Job Postings and Recruitment Accessibility
Barrier: Job ads not accessible or widely shared; no mention of accommodations.
Action: Ensure all job postings are in accessible formats and include a statement encouraging applicants to request accommodations.
Timeline: Immediate and ongoing.
Responsibility: HR Department.
Tracking Outcome: Review of job postings - Interview Process Inaccessibility
Barrier: No accommodations offered for interviews (e.g., location, format).
Action: Offer multiple formats (virtual, written, in-person) with clear accommodation options.
Timeline: Ongoing
Responsibility: HR Manager.
Tracking Outcome: Interview records showing accommodations offered/used.
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The Built Environment:
The Brampton Flying Club is committed to ensuring that all individuals have equitable access to our facilities. We strive to identify, remove, and prevent physical and architectural barriers that may impede access for persons with disabilities. Our facilities are designed and maintained to promote safe, dignified, and independent use by everyone.
To support this commitment, we:
Maintain barrier-free entrances, restrooms, and parking spaces
Ensure clear, visible, and tactile signage where appropriate
Install features such as automatic doors and accessible pathways
We continue to evaluate and upgrade our built environment in alignment with the Accessible Canada Act and other applicable standards. Feedback on accessibility of our facilities is welcomed and used to guide future improvements.
We have reached out to our associates, members, and staff to gather feedback on any accessibility barriers they may have encountered and to invite suggestions for potential improvements. The feedback we received has been carefully reviewed and incorporated into this Accessibility Plan.
The following are accessibility barriers that the Brampton Flying Club (BFC) has addressed or is actively working to address for The Built Environment:
- Interior Layout
Barrier: obstructions, high counters.
Action: Have our staff move to lower counters when talking to customers, when required.
Remove or relocate unnecessary obstructions (e.g., furniture, displays).
Timeline: Ongoing
Responsibility: Operations Team.
Tracking Outcome: Visitor, Associates, Members and Staff Feedback - Emergency Systems
Barrier: No emergency plans for people with disabilities
Action: Develop and train staff on inclusive evacuation procedures.
Conduct emergency drills involving people with disabilities as required
Timeline: On-going
Responsibility: HR Department, Airport Manager
Tracking Outcome: updated emergency plans.
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Information & Communication Technologies:
The Brampton Flying Club is committed to ensuring that all digital tools, technologies, and electronic communication platforms used within the organization are accessible to everyone, including persons with disabilities. This includes websites, software applications, internal systems, and digital communication channels.
We strive to meet recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1, in the design, development, procurement, and maintenance of our digital assets.
Our ongoing goal is to ensure that digital accessibility is embedded in our operations and culture, enabling equal access to information and technology for everyone we serve.
The following are accessibility barriers that the Brampton Flying Club (BFC) has addressed or is actively working to address for Information & Communication Technologies:
- Inaccessible Website Content
Barrier: Website is not compliant with accessibility standards (e.g., WCAG 2.1).
Action: Working with our Website Design team to meet the requirements.
Timeline: updates within 9 months.
Responsibility: Management Team
Tracking Outcome: user testing feedback. - Non-Accessible Digital Documents
Barrier: Word docs, and other materials are not screen-reader friendly or formatted properly.
Action: Make all documents PDF available so they can be easily downloaded for screen-reader capabilities
Timeline: implemented within 6 months.
Responsibility: HR Department
Tracking Outcome: user feedback. - Lack of Accessible Communication Tools
Barrier: Video calls, chat apps, or team platforms are not usable with assistive technology.
Action: Assess communication tools that support accessibility features (e.g., captioning, text-to-speech).
Provide training on using accessibility functions (e.g., enabling captions in Zoom/Teams) when required.
Timeline: Assess Within 6 months.
Responsibility: IT and HR Department
Tracking Outcome: User Feedback
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Communication, Other than ICT:
The Brampton Flying Club recognizes that effective, inclusive communication is essential to accessibility. We are committed to ensuring that all non-digital forms of communication—such as written materials, signage, verbal interactions, and public announcements—are accessible to persons with disabilities.
Through ongoing review and consultation, the Brampton Flying Club will continue to improve communication practices to remove barriers and ensure that all individuals receive information in a manner that meets their needs.
The following are accessibility barriers that the Brampton Flying Club (BFC) has addressed or is actively working to address for Communication, other than ICT:
- Inconsistent Offer of Communication Supports
Barrier: Lack of awareness or procedures to provide supports such as sign language interpretation or communication boards.
Action: Maintain a list of approved service providers (e.g., ASL/LSQ interpreters).
Include availability of communication supports in all event materials and public notices.
Timeline: List of providers and procedures finalized in 4 months.
Responsibility: HR Department
Tracking Outcome: participant feedback. - No Feedback Process for communication barriers including ICT
Barrier: Users cannot report digital accessibility issues easily.
Action: Create a digital accessibility feedback form on the website to report any barriers experienced by people with disabilities at the Brampton Flying Club.
Assign a dedicated contact to review and respond to Communication issues
Timeline: Feedback system live within 2 months.
Responsibility: HR Department
Tracking Outcome: Number of feedback submissions; resolution times.
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Procurement of Goods, Services & Facilities:
The Brampton Flying Club is committed to integrating accessibility into all procurement processes to ensure that goods, services, and facilities purchased or acquired by the organization are inclusive and usable by everyone, including persons with disabilities.
Our objective is to eliminate barriers before they are introduced and promote equity through accessible purchasing practices.
The following are accessibility barriers that the Brampton Flying Club (BFC) has addressed or is actively working to address for Procurement of Goods, Services & Facilities:
- Inaccessible Facilities or Products Purchased
Barrier: Items purchased are not usable by all individuals.
Action: Evaluate products/services/facilities prior to purchase for compliance with accessibility standards.
Timeline: Begin assessments immediately; ongoing for all purchases.
Responsibility: HR Department
Tracking Outcome: feedback from end users.
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The design & Delivery of Programs & Services:
The Brampton Flying Club is committed to ensuring that all programs and services are designed and delivered in a way that is inclusive, equitable, and accessible to persons with disabilities.
Where barriers are identified, the Club will take prompt action to provide accommodations or make necessary modifications. We also commit to providing program information in accessible formats upon request and ensuring that our staff are trained in accessible service delivery.
The following are accessibility barriers that the Brampton Flying Club (BFC) has addressed or is actively working to address for the Design & Delivery of Programs & Services:
- Lack of Consistent Accommodation Practices
Barrier: No clear process for requesting or providing accommodations when using services.
Action: Create a standardized accommodation request process with clear timelines and response procedures.
Make this process known to all service users.
Timeline: System in place within 3 months.
Responsibility: HR Department
Tracking Outcome: Accommodation logs; response time reports.
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Transportation:
The Brampton Flying Club has reviewed its operations in relation to the Transportation priority area under the Accessible Canada Act. As the organization does not operate or provide public transportation services as defined by the Act, this area is not applicable to our accessibility plan at this time.
Should our operations evolve to include transportation services in the future, we will assess related barriers and update this plan accordingly to ensure compliance and accessibility.
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Feedback Process:
The Brampton Flying Club is committed to ensuring that everyone, including persons with disabilities, can provide feedback on accessibility in a way that is respectful, inclusive, and barrier-free. Feedback plays a vital role in identifying areas where we can improve and helps guide the development and implementation of our Accessibility Plan.
How to Provide Feedback
Individuals can provide feedback on accessibility-related issues, including barriers encountered and suggestions for improvement, through the following methods:
Email: [email protected]
Phone: 905-838-1400 ext. 333
Mail: Brampton Flying Club, 13691 McLaughlin Road, Caledon, ON, L7C 2B2 ATTN: Accessibility Feedback
In-person: Feedback can be provided verbally at the front desk or by requesting a meeting with the Accessibility Coordinator, Nanci Soldo
Online Form: https://www.bramptonflightcentre.com/accessibility-feedback-2/?swcfpc=1
Alternate formats and communication supports are available upon request.
Receiving and Responding to Feedback
All feedback is directed to the Accessibility Coordinator or a designated staff member responsible for accessibility initiatives. Feedback may be submitted anonymously or with contact information if the individual wishes to receive a response.
Acknowledgment of receipt (if contact information is provided) will be sent within 5 business days.
A full response, including any actions taken or planned, will be provided within 15 business days where applicable.
Confidentiality and Privacy
All feedback is handled confidentially and in accordance with applicable privacy laws. Personal information will not be disclosed without consent.
Using Feedback to Drive Improvements
All accessibility-related feedback is documented and reviewed regularly to identify trends, recurring barriers, or systemic issues. This information is used to update the Accessibility Plan and influence policy, service delivery, and facility improvements.
Feedback summaries and actions taken will be included in the Club’s regular progress updates and accessibility plan reviews.
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Consultations:
In developing our Accessibility Plan, we engaged in meaningful consultations with individuals and groups who have lived experience with disabilities. These consultations were designed to ensure that diverse voices were heard and that the plan reflects the real needs and priorities of our community. Feedback was gathered by email communications, phone and in person. We were able to work with organizations such as Learning Disabilities Association of Ontario and Inclusion Canada. The insights gained from these consultations have been integral in shaping a plan that is inclusive, practical, and responsive to the challenges faced by people with disabilities.
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Progress Reporting
Annual Reports:
– Published to outline progress on accessibility initiatives.
– Include feedback received and actions taken in response.
Review Cycle:
– Accessibility Plan is reviewed and updated every three years, with the next update scheduled for 2028.
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Review and Updates
This policy will be reviewed and updated as necessary to ensure continued compliance and effectiveness.